Refund and Return Policy
Refunds & Returns Policy for Online Catholic Shop
Effective Date: 28 September 2024
At Beauty Life, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not satisfied, we offer a flexible return and refund policy. This policy outlines how you can return products and receive a refund, along with any associated costs and conditions.
1. Eligibility for Returns
You may return any physical product purchased from Online Catholic Shop under the following conditions:
- The return request must be made within 14 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- We do not accept returns for:
- Products that have been worn, used, or altered.
- Items marked as “final sale” or “non-returnable” on the product page.
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Send an email to cholyqueen@gmail.com with the following details:
- Your order number.
- A brief description of the reason for the return.
- Indicate whether you want a refund or an exchange (if applicable).
2. Wait for Return Authorization: We will respond to your return request within 3 business days with instructions and a return authorization if your return request is approved.
3. Package the Item: Securely package the product in its original packaging, including any accessories, tags, or documents.
4. Ship the Item: Once authorized, you will need to ship the item back to us at:
- Tonya Nebilitsky
- Eliezer Alter 22/4, Haifa, Israel
3. Return Shipping Costs
- Customers are responsible for paying return shipping costs unless the return is due to a defective or incorrect product. In such cases, we will cover the return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions.
- If the return is approved, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Depending on your payment provider, it may take an additional **3-10 business days** for the refund to appear in your account.
5. Exchange Policy
If you wish to exchange a product, please follow the return process outlined above. After your return is approved, we will ship the exchange item (if in stock). If the item is unavailable, you will receive a refund.
6. Non-Refundable Fees
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
- Customs Fees and Duties: If applicable, any customs fees, taxes, or duties paid by the customer are non-refundable.
7. Defective or Incorrect Products
If you received a defective or incorrect item, please contact us at cholyqueen@gmail.com within 7 days of receiving the product. We will arrange for the item to be returned at no cost to you and will either provide a replacement or issue a full refund, including shipping costs.
8. Refund and Return Exceptions
We do not accept returns or offer refunds for the following:
- Products damaged due to customer mishandling.
- Items without original packaging, tags, or proof of purchase.
- Products sold as final sale, clearance, or promotional items, unless defective.
9. Contact Information
For any questions or concerns regarding returns or refunds, please contact us:
- Email: cholyqueen@gmail.com
- Postal Address: Eliezer Alter 22/4, Haifa, Israel
We are committed to ensuring that the return and refund process is smooth and fair for both parties. Your satisfaction is our priority, and we are here to assist you every step of the way.
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This Refunds & Returns Policy is designed to provide transparency and clarity on how to return items and receive refunds, ensuring a fair process for both our customers and our business.